ServiceNow
Senior Technical Writer, Platform Experience
$94K–$160K
Waltham, Massachusetts, United States · Hybrid · Senior · Full-time · Posted Sep 11, 2026
- Experience
- 4+ years' work experience in technical communication (preferred qualification).
- Education
- BA/BS degree or higher in technical writing, technical communication, English, journalism, or rhetoric; or an equivalent combination of education and experience in these or other related fields.
About the job
Creates technical documentation and learning resources that help customers build, customize, and deploy solutions on ServiceNow’s platform.
What you'll do
- Develop guidance, tutorials, learning paths, and best practices with product, engineering, design, and developer experience partners.
- Write and maintain user-focused documentation; translate technical concepts and code samples into actionable guidance.
- Build applications or prototypes, identify content gaps, and improve content strategy and development processes.
What they ask for
- BA/BS degree or higher in technical writing, technical communication, English, journalism, or rhetoric; or an equivalent combination of education and experience in these or other related fields.
- Understanding of content development life cycles and processes.
Nice to have
- Experience authoring in DITA or another XML-based structured authoring architecture.
- Familiarity with JavaScript, APIs, web components, HTML, and CSS; ability to understand and explain code samples, scripts, and technical designs.
Pay
$94,300 - $160,300 USD base pay
Tools
DITA, JavaScript, APIs, web components, HTML, CSS
Model-written summary · the original posting is authoritative