ServiceNow
Sr Business Operations Mgr
$148K–$260K
New York, NEW YORK, United States · Remote · Senior · Full-time · Posted Oct 27, 2026
- Experience
- 8+ years, including at least 3 years in a senior or lead capacity.
- Visa sponsorship
- Authorization to work in the United States.
About the job
Own the launch and day-to-day operations of ServiceNow’s Carahsoft distribution program across the US and Canada, activating resellers and driving compliant, predictable revenue.
What you'll do
- Build the distributor operating framework, including processes, roles, service levels, cadence, and decision rights.
- Manage reseller onboarding and deal flow, and monitor pipeline, bookings, inventory, and distributor performance.
- Ensure compliance with procurement, contract, tax, export-control, invoicing, and data privacy requirements; coordinate with internal teams to resolve issues.
What they ask for
- 8+ years in channel operations, distribution management, or indirect sales operations, including at least 3 years in a senior or lead capacity.
- Direct experience managing or operationalizing a distributor or channel partner program in the US or Canada.
- Working knowledge of public sector contracting, including GSA schedules and cooperative purchasing contracts; familiarity with sales tax, export controls, and US and Canadian invoicing obligations.
- Proficiency with Excel and business reporting tools; CRM and partner management platform experience expected.
Nice to have
- Experience at a major technology distributor or value-added reseller, particularly with a public sector practice.
- Experience launching a distribution model or onboarding a distributor in a new market.
Pay
$148,400 - $259,700 USD base salary
Tools
Excel, CRM
Model-written summary · the original posting is authoritative