ServiceNow
Sr Customer Success Manager ( Armis/ Veza)
$102K–$160K
San Diego, CALIFORNIA, United States · Remote · Manager · Full-time · Posted Oct 6, 2026
- Experience
- 7+ years in customer success management, technical account management, or related customer-facing technical work; 7+ years in network engineering, architecture, support, or design; 5+ years in service delivery or technical account management; 3+ years in IT, security, healthcare technology, or similar environments.
- Education
- Bachelor's degree in Computer Science, Information Systems, or a related field, or relevant certifications (CISSP, Security+, CEH).
About the job
Manages customer success for a portfolio of accounts using Armis, helping customers meet security objectives, adopt and configure the platform, and achieve business outcomes.
What you'll do
- Own customer relationships and success plans; guide deployment, configuration, adoption, and risk mitigation.
- Coordinate with internal teams and Sales on customer objectives, renewals, and growth opportunities.
- Create scalable programs, reusable playbooks, templates, and AI workflows; mentor other CSMs.
What they ask for
- Bachelor's degree in Computer Science, Information Systems, or a related field, or relevant certifications (CISSP, Security+, CEH).
- 7+ years in customer success management, technical account management, or a related customer-facing technical role; 7+ years in network engineering, architecture, support, or design.
- 5+ years in service delivery or technical account management in post-sales or pre-sales environments; 3+ years in IT, security, healthcare technology, or similar environments.
- Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures; hands-on use of AI tools in daily work.
Nice to have
- Knowledge of healthcare or ICT devices, manufacturers, or applications; experience securing IT, IoT, or healthcare systems.
- Experience in a scaled or digital customer success model; Portuguese working proficiency.
Pay
$102,300 - $159,850 USD base salary
Tools
Armis, OT/ICS, ICT, AI
AI focus
Use AI tools in daily work and build reusable AI workflows for the team.
Model-written summary · the original posting is authoritative