ServiceNow
Sr Customer Success Manager
Milwaukee, Wisconsin, United States · Remote · Manager · Full-time · Posted Sep 14, 2026
- Experience
- 7+ years in customer-facing technical roles; 5+ years in network engineering, architecture, support, or design; 5+ years in service delivery or technical account management; 3+ years in IT, security, healthcare tech, or similar environments.
- Education
- Bachelor’s degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH).
About the job
Leads technical customer success for Armis platform customers, guiding adoption, implementation, configuration, and value realization while coordinating customer needs across internal teams.
What you'll do
- Lead adoption and implementation plans, ensuring platform value realization and delivery on schedule.
- Recommend improvements to security posture and platform use based on customer use cases.
- Advocate for customers and coordinate with internal teams to meet customer objectives.
What they ask for
- Bachelor’s degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH).
- 7+ years experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role.
- 5+ years experience in network engineering, architecture, support, or design; and 5+ years in service delivery or technical account management in post- and/or pre-sales environments.
- 3+ years experience in IT, security, healthcare tech, or similar environments; familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures.
Nice to have
- Knowledge of healthcare/ICT devices, manufacturers, or applications; experience securing IT, IoT, or healthcare systems.
- Familiarity with scripting languages (Python preferred).
Tools
Armis Platform, OT/ICS, Python
Model-written summary · the original posting is authoritative