ServiceNow
Sr Customer Success Manager
$87K–$152K
Orlando, Florida, United States · Remote · Manager · Full-time · Posted Sep 17, 2026
- Experience
- 7+ years in customer-facing technical roles; 6+ years in network engineering, architecture, support, or design; 6+ years in service delivery or technical account management; 3+ years in IT, security, healthcare tech, or similar environments.
- Education
- Bachelor’s degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH).
About the job
Leads technical adoption, implementation, and value realization of the Armis platform for platinum-level customers, coordinating customer needs with internal teams.
What you'll do
- Lead customer adoption and implementation plans, ensuring platform deployment and configuration support business use cases.
- Advise customers on security posture, platform utilization, and relevant capabilities; build relationships with technical stakeholders and decision-makers.
- Advocate for customers and coordinate with Product, Engineering, Support, Sales, and other teams to meet customer objectives.
What they ask for
- Bachelor’s degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH).
- 7+ years experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role.
- 6+ years experience in network engineering, architecture, support, or design; and 6+ years experience in service delivery or technical account management in post- and/or pre-sales environments.
- Strong communication and presentation skills across technical and executive audiences; 3+ years experience in IT, security, healthcare tech, or similar environments.
Nice to have
- Knowledge of healthcare/ICT devices, manufacturers, or applications; experience securing IT, IoT, or healthcare systems.
- Familiarity with scripting languages (Python preferred).
Pay
$87,000 - $152,000 USD base pay
Tools
Armis Platform, OT/ICS, Python
Model-written summary · the original posting is authoritative