ServiceNow
Sr. Staff Content Governance Lead
$140K–$245K
San Diego, CALIFORNIA, United States · Hybrid · Senior Staff · Full-time · Posted Aug 27, 2026
- Experience
- 8+ years in content strategy, content operations, information architecture, or enterprise governance.
About the job
Leads the strategy and implementation of content governance for Knowledge Atlas and Product Content, ensuring AI-powered content is trustworthy, consistent, compliant, and scalable.
What you'll do
- Define governance standards, taxonomy, quality gates, workflows, and operating models for content and AI agents.
- Partner with Engineering and cross-functional teams to implement governance tools, validation, monitoring, and compliance practices.
- Track governance health and enable teams through documentation, workshops, coaching, and cross-company alignment.
What they ask for
- Demonstrated ability to define and implement governance frameworks at scale, including playbooks, standards, and adoption across teams.
- Deep understanding of the content lifecycle, including quality assurance and compliance checkpoints.
- Strong cross-functional partnership and influence skills, including operating without positional authority.
- Experience leading or supporting organizational change and driving process adoption.
Nice to have
- Hands-on experience with AI or generative content systems; background in product content, technical documentation, or software/SaaS content operations.
- Experience with enterprise tagging, metadata, or taxonomy design; familiarity with governance tools or content management systems.
Pay
$139,900 - $244,800 USD base pay
Tools
ServiceNow
AI focus
Govern AI-powered content systems and agent outputs; establish standards, validation, and oversight for AI-native content operations.
Model-written summary · the original posting is authoritative