ServiceNow
Sr. Staff Content Portfolio Manager, Platform/AI Implementation
$134K–$234K
San Diego, CALIFORNIA, United States · Hybrid · Senior Staff · Full-time · Posted Sep 25, 2026
- Experience
- Preferred: 10+ years in technical documentation and/or content development; 3+ years implementing ServiceNow in a focused workflow area.
About the job
Owns the collection, analysis, publication, and maintenance of implementation insights and product guidance for ServiceNow workflows and platform capabilities.
What you'll do
- Publish and maintain implementation assets such as guides, videos, blogs, and process guides.
- Gather implementation insights and customer feedback, and collaborate across teams to develop and improve recommendations.
- Coordinate with technical writers and contractors, and keep content accurate as products evolve.
What they ask for
- Demonstrated subject matter expertise in enterprise software or process implementation.
- Proficiency in Microsoft Office and collaboration tools such as SharePoint and Teams.
- Strong written and verbal communication skills for different audiences.
- Ability to work cross-functionally and learn technology quickly.
Nice to have
- 10+ years of experience in technical documentation and/or content development roles; 3+ years implementing ServiceNow in a workflow area.
- ServiceNow certification; digital transformation, AI content-tool, contractor-management, or content-authoring experience.
Pay
$133,600 - $233,800 (base pay)
Tools
ServiceNow, Microsoft Office, SharePoint, Teams, Claude, ChatGPT, Copilot, Markdown
AI focus
Preferred experience using AI tools to improve content creation efficiency and quality.
Model-written summary · the original posting is authoritative