ServiceNow
Sr. Staff Design Strategist, Customer Enablement
$191K–$334K
Santa Clara, California, United States · Senior Staff · Full-time · Posted Oct 28, 2026
- Experience
- 8+ years in UX roles (product design/user research), with a strong focus in scalable enterprise platforms; 5+ years implementing an enterprise workflow platform; 2+ years direct experience implementing the ServiceNow AI Platform.
About the job
Leads strategy and execution for customer, partner, and implementer experience enablement to improve UX outcomes in ServiceNow implementations.
What you'll do
- Build, publish, and promote experience-enablement content; align programs and resources with Design Enablement.
- Develop relationships with customers and partners, influence cross-functional teams, and serve as a liaison to product design.
- Lead operations for the Forward-Deployed User Experience (FDUX) program and help plan design-team participation at customer events.
What they ask for
- Experience participating in the complete product development lifecycle of web and/or software applications.
- Experience in user experience design or industry experience (corporate, software, web or agency).
- Strong writing, facilitation, teaching, communication, program management, and operational leadership skills.
- Expert-level understanding of UX/HCI methodologies and demonstrated success in organizational change management.
Nice to have
- Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- Experience implementing enterprise workflow platforms and the ServiceNow AI Platform.
Pay
$190,900 - $334,100 USD base pay
Tools
ServiceNow AI Platform
AI focus
Experience integrating AI into work processes, decision-making, or problem-solving is preferred; the role otherwise focuses on customer and partner UX enablement.
Model-written summary · the original posting is authoritative