Sr. Staff Product Manager, AI-Native IT Service Management

What you'll do

• Set product strategy and own product outcomes, including metrics such as time to resolve, change failure rate, and repeat incidents.
• Prototype product experiences, build evaluation harnesses, and investigate agent execution and production performance.
• Partner with customers and cross-functional teams to define safe automation, guide product development, and coach other product managers.

What they ask for

• 12+ years of software product management experience, including shipping complex enterprise products with meaningful business outcomes.
• End-to-end ownership of an AI-native product and accountability for its quality bar.
• Working knowledge of IT service operations and enterprise-grade AI quality, guardrails, telemetry, and customer trust.
• Experience with large enterprises, product requirements, customer relationships, and guiding execution across stakeholders.

Nice to have

• Depth in IT service operations or agent evaluation, including eval set design and LLM-as-judge.
• Hands-on prototyping and analysis, zero-to-one product work, or migrating a large installed base.

Pay

$190,900 - $334,100 USD base salary

Tools

Flow Designer, Salesforce, Jira Service Management, Freshworks, BMC

AI focus

Build AI-native ITSM products with agents that triage, correlate, and resolve operational issues; define agent quality, safeguards, evaluations, and production performance.