ServiceNow
Staff AI Engineer, Agentic AI Harness & Quality - Moveworks
Mountain View, CALIFORNIA, United States · Staff · Full-time · Posted Oct 27, 2026
About the job
Build and improve production agentic AI systems for ServiceNow’s customer-facing enterprise assistant, focusing on agent quality, reliability, and performance.
What you'll do
- Improve agent success rates and reduce misbehavior in customer environments through software and compound AI system engineering.
- Develop and evaluate agent harness capabilities, including orchestration, context engineering, benchmarks, memory, multimodal I/O, and safety.
- Run experiments and productionize AI improvements, collaborating with web and chat platform teams to deliver user-facing experiences.
What they ask for
- Strong grasp of LLM and agent evaluation fundamentals, including action trajectories and generated text.
- Programming experience in Python and/or Golang in a Mac development environment.
- Familiarity with industry-standard agent architectures and large language models.
- Ability to produce production-quality, unit-tested code and rigorously evaluated system updates.
Tools
Python, Golang, LLMs
AI focus
Build and optimize agentic AI systems, including evaluation, orchestration, context, multimodal interaction, memory, reasoning, grounding, and deployment safety.
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