Staff Inbound Product Manager - ServiceNow University

What you'll do

• Define product strategy, requirements, priorities, and delivery plans for assigned technical capabilities.
• Lead discovery and cross-functional execution for shared capabilities such as personalization, conversational experiences, learner data, search, and recommendations.
• Set measurable outcomes and communicate product direction, trade-offs, dependencies, and risks to stakeholders.

What they ask for

• 8+ or more years of product management or technical product management experience delivering enterprise software, digital platforms, AI-powered products, or customer-facing experiences.
• Experience defining and executing strategy for technically complex capabilities, enterprise or cloud platforms, or integrated digital experiences.
• Strong understanding of enterprise architecture, APIs, data flows, system integrations, cloud technologies, and distributed systems.
• Experience with modern AI technologies and demonstrated success delivering complex, cross-functional initiatives.

Pay

$149,800 - $262,200 USD base pay

Tools

Lux, large language models, artificial intelligence agents, conversational systems, search, recommendations, personalization, cloud technologies

AI focus

Drive use of AI and shared platform capabilities in learning experiences, including AI-driven simulation, real-time guidance, conversational systems, personalization, search, recommendations, and skills intelligence.