ServiceNow
Staff Machine Learning Engineer, Agent Eval Platform
Mountain View, CALIFORNIA, United States · Staff · Full-time · Posted Aug 26, 2026
- Experience
- 8+ years; experience in at least 3 of the listed specialty areas.
About the job
Build and calibrate the evaluation platform that scores multi-step AI agent trajectories and turns human-aligned judgements into signals for improving agents.
What you'll do
- Design calibrated judges, rubrics, deterministic validators, and confidence-based human review for agent evaluations.
- Maintain calibration against human-labeled trajectories, investigate offline-to-online divergence, and update evaluation scenarios from production failures.
- Develop reward and process-reward signals to optimize agent behavior in simulation while validating success against end-state outcomes.
What they ask for
- 8+ years in applied ML, data science, or ML-adjacent engineering, with shipped work that is used.
- Experience turning subjective human judgement into a reliable measurement others can act on.
- Strong applied ML fundamentals, Python, and production-grade coding skills.
- Experience in at least 3 listed areas, including automated evaluation, human annotation, ranking or experimentation evaluation, model fine-tuning, reward modeling, agent trajectory analysis, or prompt engineering.
Tools
Python, LLMs, SFT, RLHF/RLAIF
AI focus
Evaluate and improve agentic AI through calibrated LLM judges, fine-tuned judge models, reward and process-reward modeling, and simulation-based optimization.
Model-written summary · the original posting is authoritative