ServiceNow
Staff Machine Learning Engineer, Agentic App Platform
$176K–$308K
Mountain View, CALIFORNIA, United States · Staff · Full-time · Posted Jul 23, 2026
- Experience
- 7+ years of professional development experience, specifically in building systems at scale.
- Education
- Bachelor’s degree or higher in computer science or a related field.
About the job
Scale and optimize Moveworks’ generative AI conversation engine and infrastructure for enterprise users, channels, and use cases.
What you'll do
- Build infrastructure and interfaces for configuring generative AI models, collecting feedback, and delivering domain-specific conversational experiences.
- Design scalable APIs and optimize the dialog engine for enterprise knowledge, multilingual translation, low latency, and minimal memory use.
- Improve engineering quality and product observability through coding standards, logging, tracing, debugging tools, and automated metrics; collaborate across teams.
What they ask for
- Strong computer science and software engineering foundation, with expertise in building scalable systems.
- Deep understanding of clean, modular, scalable API design and ability to promote high code-quality standards.
- Bachelor’s degree or higher in computer science or a related field.
- 7+ years of professional development experience building systems at scale.
Pay
$176,100-308,200 USD base pay
Tools
MSTeams, Slack
AI focus
Scale and optimize a generative AI conversation engine, including model configuration, enterprise-specific conversational experiences, and real-time multilingual translation.
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