ServiceNow
Staff Machine Learning Engineer, GAI Search Relevance - Moveworks
$176K–$308K
Mountain View, CALIFORNIA, United States · Staff · Full-time · Posted Sep 1, 2026
About the job
Develops search relevance and ranking systems for an enterprise question-answering platform, improving the retrieval and ranking of text snippets as answers to user requests.
What you'll do
- Create ranking features and optimize existing ones to improve relevance metrics.
- Build a framework for diversified ranking features and tooling for parallel ranking experiments.
- Develop metrics to evaluate ranking performance.
What they ask for
- First-hand experience with traditional information retrieval techniques or machine-learning-based ranking models.
- Ability to analyze query logs, derive insights, and identify opportunities to improve search quality.
- Background in text processing, information retrieval, natural language understanding, or machine learning.
Nice to have
- Experience in Golang.
Pay
$176,100 - $308,200 USD base salary
Tools
Golang
AI focus
Applies information retrieval, machine learning, and natural language understanding to improve search-based question answering and answer relevance.
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