ServiceNow
Staff Software Engineer
$166K–$291K
Santa Clara, California, United States · Hybrid · Staff · Full-time · Posted Oct 8, 2026
- Experience
- ~8+ years of practical software engineering experience, including production systems owned end-to-end.
About the job
Leads design, development, and delivery of critical backend systems for ServiceNow’s internal sales and go-to-market workflows, while providing technical direction, operational support, and mentorship.
What you'll do
- Own backend services and complex subsystems, including APIs, event-driven microservices, architecture, and operational outcomes.
- Collaborate with stakeholders to shape requirements; contribute to UI work, provide L3 support, and mentor engineers.
- Use AI coding tools and agentic workflows in daily development, with critical review and verification.
What they ask for
- Strong software engineering fundamentals, including data structures, system design, REST/GraphQL, relational data modeling, and testing.
- Hands-on microservices and event-driven architecture experience (Kafka or similar), plus working front-end skills with a modern component framework.
- Experience with CI/CD, containers, observability, and L3 support for internal production systems; strong collaboration and mentoring skills.
- Current hands-on fluency with agentic workflows, LLM integration, RAG, Knowledge grapgh, MCP, or prompt engineering.
Nice to have
- Experience with billing, contracts, quoting, or usage-based commercial systems; Kafka/event-driven architecture depth or NoSQL data modeling (e.g., Cosmos DB).
- ServiceNow Platform certification or development experience.
Pay
$166,500 - $291,400 USD base salary
Tools
REST/GraphQL, Kafka, CI/CD, LLM, RAG, Knowledge grapgh, MCP, Cosmos DB
AI focus
Apply AI coding tools and agentic workflows in daily development; experience with LLM integration, RAG, Knowledge grapgh, MCP, or prompt engineering.
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