ServiceNow
Staff Software Engineer
$166K–$291K
Santa Clara, California, United States · Staff · Full-time · Posted Sep 25, 2026
- Experience
- 6+ years of software engineering experience, ideally with a mix of enterprise product work and hands-on customer or field delivery.
- Visa sponsorship
- For roles requiring access to controlled technology, employment is contingent on obtaining any required export license or other government approval.
About the job
Leads complex customer AI deployments and go-live engagements while building the standards, tooling, and team capabilities that scale the GAIL program.
What you'll do
- Lead complex enterprise deployments, escalations, and high-stakes go-lives; maintain the GAIL playbook and quality standards.
- Build shared tools and reusable knowledge from deployment patterns; partner with product and engineering to relay customer feedback.
- Mentor and onboard GAIL engineers through structured coaching and customer engagement support.
What they ask for
- Strong coding ability in JavaScript and at least one additional language (Java, Python, or equivalent), with production-quality delivery experience.
- Experience deploying or integrating AI features and GenAI models in real customer environments.
- Familiarity with prompt engineering and tuning non-deterministic outputs for reliability and production-grade clarity.
- Strong communication skills across technical and non-technical audiences, including customer-facing executive stakeholders.
Pay
$166,500 - $291,400 USD base salary
Tools
JavaScript, Java, Python, Now Assist, AI Agents
AI focus
Deploy and integrate AI features and GenAI models in customer environments; use prompt engineering to tune outputs for reliable production use.
Model-written summary · the original posting is authoritative