ServiceNow
Staff Software Engineer_Voice Connectivity
$166K–$291K
Santa Clara, California, United States · Staff · Full-time · Posted Oct 7, 2026
- Experience
- Typically 8+ years of production software experience, with several years focused on telephony, CTI, or real-time communications systems. Also states at least 8 years in software engineering and at least 2 years deploying contemporary AI solutions at customers.
- Education
- Bachelor's degree in Computer Science, Software Engineering, or a related technical field, or equivalent practical experience.
About the job
Builds and operates reliable integrations connecting customers’ telephony and CCaaS systems to ServiceNow’s Voice ecosystem, including production monitoring and customer-embedded delivery.
What you'll do
- Design, build, and operate SIP, signaling, media, and event integrations across telephony and CCaaS platforms.
- Improve call-path reliability through failover design, monitoring, incident response, and troubleshooting in customer environments.
- Translate customer requirements into testable specifications and runbooks, and guide engineering work across teams.
What they ask for
- Production experience building, shipping, and operating telephony or CCaaS integrations, including hands-on connectivity between third-party platforms and a hosted or cloud service.
- Hands-on CCaaS integration experience across multiple providers using SIP trunking and signaling, WebSocket and streaming media APIs, and real-time audio interfaces.
- Technical leadership across teams, including setting architecture, mentoring engineers, and driving integration decisions.
- Willingness to work directly with customers in their telephony and contact center environments.
Nice to have
- Prior forward-deployed or customer-embedded delivery experience.
- Carrier and infrastructure depth, CCaaS platform specialization, real-time communications observability tooling, or enterprise contact center/telephony domain experience.
Pay
$166,500 - $291,400 USD base pay
Tools
SIP, RTP/SRTP, WebRTC, WebSocket, Genesys, NICE, Five9, Amazon Connect
AI focus
Enables ServiceNow Voice AI agents by delivering clean, well-formed, low-latency audio, signaling, and event streams; the role does not primarily build agents or author their prompts.
Model-written summary · the original posting is authoritative