ServiceNow
Staff Software Engineer-Voice Connectivity
$166K–$291K
Santa Clara, California, United States · Staff · Full-time · Posted Oct 14, 2026
- Experience
- Typically 8+ years of production software experience, with several years focused on telephony, CTI, or real-time communications systems. Also states at least 8 years in software engineering and at least 2 years deploying contemporary AI solutions at customers.
- Education
- Bachelor's degree in Computer Science, Software Engineering, or a related technical field, or equivalent practical experience.
About the job
Designs, builds, and operates reliable telephony and CCaaS integrations connecting customer call systems to ServiceNow’s Voice/CTI ecosystem, including customer-embedded delivery and production support.
What you'll do
- Build and operate SIP, signaling, media, and event integrations across customer telephony and CCaaS environments.
- Ensure call-path reliability and security; monitor, diagnose, and resolve production connectivity issues.
- Work directly with customers and cross-functional teams to specify, implement, and validate integrations.
What they ask for
- Production experience building, shipping, and operating telephony or CCaaS integrations, including hosted or cloud-service connectivity.
- Hands-on CCaaS integration experience across multiple providers using SIP trunking and signaling, WebSocket and streaming media APIs, and real-time audio interfaces.
- Technical leadership in architecture, mentoring, and cross-team integration decisions; willingness to work directly with customers in their environments.
- Bachelor's degree in Computer Science, Software Engineering, or a related technical field, or equivalent practical experience.
Nice to have
- Prior forward-deployed, solution-engineering, or customer-embedded delivery experience.
- Experience with carrier infrastructure, specialized CCaaS platforms, real-time communications observability, or contact center operations.
Pay
$166,500 - $291,400 USD base salary
Tools
SIP, RTP/SRTP, WebRTC, WebSocket, Genesys, NICE, Five9, Amazon Connect
AI focus
Enables clean, well-formed, low-latency audio, signaling, and event streams for ServiceNow voice AI agents; the role does not primarily build agent prompts or logic. The posting also requires at least 2 years deploying contemporary AI solutions at customers.
Model-written summary · the original posting is authoritative