ServiceNow
Strategic Partnerships, Technical Program Manager
$387K
Santa Clara, California, United States · Manager · Full-time · Posted Oct 27, 2026
- Experience
- 10+ years of portfolio/program management experience is listed under Preferred Qualifications.
- Visa sponsorship
- For roles requiring access to export-controlled technology, employment is contingent on obtaining any required export license or other government approval.
About the job
Manages ServiceNow’s strategic partner engagement portfolio, coordinating cross-functional teams and processes to deliver, scale, and improve joint AI-native solutions.
What you'll do
- Oversee partner engagements, timelines, scope, risks, resources, and outcomes across the portfolio.
- Coordinate Strategic Partnerships with Applied AI FDE, Product, Engineering, Experience, and other teams; turn engagement insights into product feedback.
- Establish repeatable delivery processes, tools, documentation, dashboards, reporting, and governance.
What they ask for
- Strong background managing SDLC processes and a portfolio of projects.
- Hands-on experience driving projects or programs end to end.
- Strong analytical skills and ability to organize ambiguous work into priorities, milestones, deliverables, and success criteria.
- Customer-first approach and knowledge of the platforms ecosystem.
Nice to have
- 10+ years of portfolio/program management experience in mid/large-size software development companies.
- Experience delivering AI solutions at scale; familiarity with AI governance, compliance, and enterprise security.
Pay
$221-200 - $387,100 USD base salary
Tools
ServiceNow AI platform, AI/ML, SDLC, cloud-based SaaS
AI focus
Supports strategic partnerships that build and scale joint AI-native solutions; the role also helps navigate AI release requirements and turn partner engagement insights into platform innovation.
Model-written summary · the original posting is authoritative