Technical Product Manager, Legal AI and Platforms

What you'll do

• Own the multi-quarter roadmap and guide initiatives from discovery and prototyping through testing and production release.
• Design legal AI agents and define how they retrieve knowledge, handle human review, and improve through feedback; establish evaluation criteria and measure results.
• Coordinate Legal, Procurement, Compliance, Product, Engineering, and Digital Technology stakeholders, and share AI impact with senior leadership.

What they ask for

• 5+ years in technical product management, including ownership of a multi-quarter roadmap.
• Experience with enterprise workflow platforms and shipping generative or agentic AI features, including LLM behavior, retrieval, and prompt design.
• Experience defining AI application evaluation methods, including output quality, groundedness, task completion, and appropriate human review.
• Experience on agile teams writing epics and user stories; strong executive communication and stakeholder management.

Nice to have

• Experience with ServiceNow Contract Management Pro, Legal Service Delivery, Now Assist, or ServiceNow AI Agents.
• Experience with legal, contract, or procurement workflows; contract lifecycle management or legal AI platforms; or co-developing software products.

Pay

$131,600 - $230,300 USD base pay

Tools

Contract Management Pro, Legal Service Delivery, Now Assist, ServiceNow AI Agents, LLM

AI focus

Build and evaluate generative and agentic AI for legal work, including advice recommendations, contract redlining and review, and request intake and triage; define retrieval, human review, feedback, and performance measurement.