ServiceNow
Technical Program Manager, Forward Deployed Engineering- Applied AI
$166K–$291K
Santa Clara, California, United States · Hybrid · Manager · Full-time · Posted Oct 13, 2026
- Experience
- 8+ years of project/program management experience.
- Visa sponsorship
- For positions requiring access to controlled technology subject to export control regulations, employment is contingent on obtaining any required export license or other government approval.
About the job
Leads customer-facing, cross-functional programs to build, deploy, and deliver scalable AI solutions for strategic customers, from initial planning through completion.
What you'll do
- Coordinate engineering, product, design, and customer teams; manage customer relationships and escalations.
- Drive program plans, milestones, risks, dependencies, releases, and delivery for large-scale AI software builds.
- Improve delivery processes and provide documentation, reports, dashboards, and status updates.
What they ask for
- 8+ years of project/program management experience in mid/large size software development companies.
- Solid understanding of SDLC and release management practices in cloud-based SaaS product organizations.
- Experience delivering AI or intelligent workflow solutions at scale with demonstrated customer impact.
- Familiarity with AI governance, compliance, and enterprise security practices.
Nice to have
- Competence in AI/ML software engineering program management practices, including planning, risk mitigation, dependency management, and predictive metrics.
- Experience deploying AI solutions to production and improving AI development, deployment, and release processes.
Pay
$166,500 - $291,400 USD base salary
Tools
AI, AI/ML, SDLC, SaaS
AI focus
Program-manages customer-specific AI solutions, including deployment, release, governance, and scaling reusable solutions.
Model-written summary · the original posting is authoritative