SF Compute
Customer Support Engineer
San Francisco, CA · Full-time · Posted Sep 28, 2026
- Experience
- 3–5 years in technical support, customer support engineering, or a similar customer-facing technical role.
- Visa sponsorship
- The company sponsors visas and work permits.
About the job
Provides technical support and incident response for enterprise customers running workloads on SF Compute’s GPU and AI infrastructure.
What you'll do
- Own customer support tickets and escalations; troubleshoot issues across compute, networking, scheduling, orchestration, and performance.
- Diagnose incidents using monitoring tools and coordinate hardware, data-center, and facility escalations through resolution.
- Improve runbooks and knowledge resources, communicate status to customers, and track support metrics.
What they ask for
- 3–5 years in technical support, customer support engineering, or a similar customer-facing technical role.
- Infrastructure troubleshooting experience, including Linux administration, basic shell or Python scripting, and hands-on monitoring/observability tools.
- Clear technical communication and excellent written communication skills.
- Ability to work shift-based hours in a 24/7 global coverage model, including occasional after-hours, weekend, or holiday incident coverage.
Nice to have
- GPU/AI infrastructure, specialized hardware, managed services, or data-center/colocation operations experience.
- Experience with support tooling, AI-assisted workflows, scripting or programming for diagnostics and automation, or incident management.
Tools
Linux, Python, Prometheus, Grafana, Datadog
AI focus
Use AI-assisted tooling to work faster while maintaining quality and judgment; GPU/AI infrastructure experience is a plus.
Model-written summary · the original posting is authoritative