Shade
Account Manager
$150K–$200K
New York City · Hybrid · Manager · Full-time · Posted Oct 21, 2026
- Experience
- 4 to 6+ years; the posting does not state an alternative.
About the job
Own commercial relationships for mid-market and enterprise customers, driving renewals, expansion, adoption, and retention while helping build Shade’s account management function.
What you'll do
- Lead pricing, packaging, negotiation, renewal strategy, and commercial close; own renewals and expansion across accounts.
- Build customer relationships, advise on workflows and goals, and partner with customer success and implementation teams on adoption and long-term success.
- Develop QBRs and success plans, share customer feedback with Product and leadership, and improve account management processes.
What they ask for
- 4 to 6+ years of experience in Account Management or similar post-sale commercial roles in SaaS.
- Track record owning renewals, expansions, and multi-stakeholder commercial relationships; experience managing 50 to 100+ mid-market and/or enterprise accounts.
- Strong commercial judgment, pricing and negotiation skills, discovery ability, and cross-functional collaboration.
- Strong AI tool acumen and clear communication, organization, and attention to detail.
Nice to have
- Experience across both Account Executive and Account Manager roles.
- Experience in media, post-production, creative operations or technology, collaboration software, or related complex workflows.
Pay
$150K – $200K (currency not specified; compensation type not specified)
AI focus
Use AI tools to accelerate internal workflows and improve execution; help customers expand adoption of AI-powered search and automated metadata, alongside transcription and other creative workflows.
Model-written summary · the original posting is authoritative