Customer Sustainment Engineer -open level (R5502)

What you'll do

• Own Tier 1 customer support and incident coordination through confirmed resolution; handle appropriate Tier 2 investigations and escalate deeper issues with clear technical evidence.
• Troubleshoot software, APIs, licensing, deployments, configurations, networks, operator workflows, and integrations; reproduce complex failures in test environments.
• Support releases and customer updates, and turn recurring issues into diagnostic tools, guidance, and product feedback.

What they ask for

• Bachelor's degree in Engineering, Computer Science, or a related technical field, or equivalent practical, military, field-engineering, or technical experience.
• 7+ years of hands-on experience supporting fielded, software-enabled systems in customer, operational, test, deployment, or sustainment environments.
• Experience with complex deployed systems and strong troubleshooting across software, Linux, configuration, networking, logs, telemetry, versions, and hardware-adjacent interfaces.
• Ability to read and reason about modern C++; communicate clearly and own technical issues through diagnosis and resolution.

Nice to have

• Experience with autonomy software, robotics, unmanned systems, aviation, defense, mission software, or edge-deployed systems.
• Experience with software releases, offline or air-gapped environments, licensing, provisioning, telemetry analysis, or support tools such as Jira, Azure DevOps, Salesforce, ServiceNow, Zendesk, or Confluence.

Tools

Hivemind, Linux, C++, Python, Bash, Jira, Azure DevOps, Salesforce