Shield AI
Customer Sustainment Engineer -open level (R5502)
$160K–$290K
San Diego, California +1 · On-site · Full-time · Posted Aug 18, 2026
- Location
- San Diego, California
Washington, D.C. - Experience
- 7+ years.
- Education
- Bachelor's degree in Engineering, Computer Science, or a related technical field, or equivalent practical, military, field-engineering, or technical experience.
About the job
Supports Hivemind systems in customer operations by diagnosing and resolving incidents, coordinating escalations, and improving ongoing product sustainment.
What you'll do
- Own Tier 1 support and incident coordination through confirmed resolution; handle appropriate Tier 2 investigations.
- Gather evidence, troubleshoot software and deployment issues, and escalate complex cases with complete technical handoffs.
- Develop support guidance and use incident trends to improve reliability, diagnostics, documentation, and release readiness.
What they ask for
- Bachelor's degree in Engineering, Computer Science, or a related technical field, or equivalent practical, military, field-engineering, or technical experience.
- 7+ years of hands-on experience supporting fielded, software-enabled systems.
- Troubleshooting skills across software, Linux, configuration, networking, logs, telemetry, software versions, and hardware-adjacent interfaces.
- Ability to read and reason about modern C++ and use existing Python, Bash, or similar scripts.
Nice to have
- Experience with autonomy, robotics, unmanned systems, aviation, defense, or mission software.
- Familiarity with DoD sustainment concepts or comparable field-to-engineering support models.
Pay
USD 160,000–290,000 per-year salary (base salary)
Tools
Hivemind, Linux, C++, Python, Bash, Jira, Azure DevOps, Salesforce
AI focus
Supports Hivemind autonomy software in customer operations; no AI development work is specified.
Model-written summary · the original posting is authoritative