Shield AI
Forward Deployed Engineer, Operations & Sustainment - open level (R5497)
$156K–$320K
San Diego, California +2 · Hybrid · Full-time · Posted Aug 4, 2026
- Location
- San Diego, California
Washington, D.C.
Remote - Experience
- 5+ years; the posting lists multiple qualifying hands-on technical roles.
- Education
- Bachelor's degree in Engineering, Computer Science, Robotics, Aerospace, or a related technical field, or equivalent practical experience.
About the job
Deploys and sustains Hivemind products in customer environments, providing hands-on technical support, troubleshooting, training, and field-to-engineering feedback.
What you'll do
- Install, configure, validate, train, troubleshoot, and sustain Hivemind products at customer sites.
- Capture and organize field evidence, manage issues through resolution, and support root-cause investigations.
- Turn recurring field issues and lessons into runbooks, support documentation, known-issue records, and product feedback.
What they ask for
- Bachelor's degree in Engineering, Computer Science, Robotics, Aerospace, or a related technical field, or equivalent practical experience.
- 5+ years of experience in a hands-on technical role such as field engineering, systems integration, flight test, or customer deployment.
- Proficiency writing, reading, and debugging modern C++ code; working proficiency with Python, Bash, or similar scripting.
- Strong troubleshooting skills across Linux or embedded systems, networking, configuration management, logs, telemetry, and related field systems.
Nice to have
- Experience with autonomy, robotics, defense aviation, unmanned aircraft, deployed defense systems, or flight test.
- Experience using GenAI tools to accelerate troubleshooting, documentation, knowledge capture, data review, or support workflow automation.
Pay
USD 156,000–320,000 per-year-salary (base salary)
Tools
Hivemind, C++, Python, Bash, Linux
AI focus
Preferred experience using GenAI tools to accelerate troubleshooting, documentation, knowledge capture, data review, or support workflow automation.
Model-written summary · the original posting is authoritative