Shield AI
Forward Deployed Engineer, Operations & Sustainment - open level (R5497)
San Diego, California · Full-time · Posted Oct 14, 2026
- Experience
- 5+ years; listed alternatives include field engineering, forward-deployed engineering, applications engineering, systems integration, flight test, robotics support, unmanned systems operations, technical operations, customer deployment, or a similar hands-on technical role.
- Education
- Bachelor's degree in Engineering, Computer Science, Robotics, Aerospace, or a related technical field, or equivalent practical experience.
About the job
Deploys, supports, and sustains Hivemind products in customer environments, bridging field operations, technical troubleshooting, training, and engineering support.
What you'll do
- Install, configure, validate, train, troubleshoot, and sustain Hivemind products at customer sites.
- Capture field evidence and drive issues through triage, resolution, documentation, and customer updates.
- Turn recurring issues and field lessons into runbooks, support materials, and product feedback.
What they ask for
- Bachelor's degree in a related technical field, or equivalent practical experience.
- 5+ years in field engineering or a similar hands-on technical role.
- Proficiency writing, reading, and debugging modern C++ code; working proficiency with Python, Bash, or similar scripting.
- Willingness and ability to travel at least 50%, including frequent domestic and international travel and multi-week deployments.
Nice to have
- Experience with autonomy, robotics, defense aviation, unmanned aircraft, or related deployed systems.
- Experience using GenAI tools for troubleshooting, documentation, knowledge capture, data review, or support workflow automation.
Tools
Hivemind Enterprise, C++, Python, Bash, Linux
AI focus
Preferred experience using GenAI tools to accelerate troubleshooting, documentation, knowledge capture, data review, or support workflow automation.
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