Shield AI
Staff Customer Success Manager (R6249)
$110K–$170K
Washington, D.C. · Hybrid · Staff · Full-time · Posted Aug 18, 2026
- Experience
- 8+ years in customer success or account management; 3+ years working with large enterprise customers.
- Education
- Bachelor's degree in business, engineering, or a related field.
About the job
Supports Hivemind Enterprise customers from onboarding through renewal, helping them achieve outcomes while managing account health and coordinating customer needs.
What you'll do
- Manage customer relationships, onboarding, training, offboarding, and renewals; serve as the primary customer contact.
- Develop customer success plans and conduct regular reviews of customer goals and account health.
- Coordinate with sales and product teams to address customer needs and feedback, drive renewals, and support revenue expansion.
What they ask for
- Bachelor's degree in business, engineering, or a related field.
- 8+ years of experience in customer success or account management.
- 3+ years of experience working with large enterprise customers.
- Proven experience in revenue renewal and retention for multi-million-dollar contracts; experience in a startup environment.
Nice to have
- Strong understanding of AI and robotics technology.
- Experience building and running a small customer success team at a startup; familiarity with defense aviation or developer-facing software products.
Pay
USD 110,000–170,000 (per-year-salary) — base salary
Tools
Hivemind Enterprise Software
AI focus
Supports customers using Hivemind Enterprise Software; strong understanding of AI and robotics technology is preferred.
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