Shield AI
Staff Customer Success Manager (R6249)
Washington, D.C. · Staff · Full-time · Posted Oct 30, 2026
- Experience
- 8+ years in customer success or account management; 3+ years working with large enterprise customers.
- Education
- Bachelor's degree in business, engineering, or a related field.
About the job
Manages customer success for Hivemind Enterprise customers, helping them achieve outcomes from onboarding through renewal while supporting account health and growth.
What you'll do
- Manage customer relationships, onboarding, training, offboarding, and regular reviews; develop customer success plans.
- Own contract renewals and collaborate with sales on account expansion; work with sales and product teams to address customer needs and feedback.
- Provide program management support and ensure customers achieve their goals.
What they ask for
- Bachelor's degree in business, engineering, or a related field.
- 8+ years of experience in customer success or account management, including 3+ years working with large enterprise customers.
- Proven experience in revenue renewal and retention for multi-million-dollar contracts.
- Experience working in a startup environment.
Nice to have
- Strong understanding of AI and robotics technology; familiarity with the defense aviation industry or developer facing software products.
- Experience building and running a small customer success team at a startup; project management or customer success management certification.
Tools
Hivemind Enterprise Software
AI focus
Supports customers using Hivemind Enterprise Software; strong understanding of AI and robotics technology is preferred.
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