ShopMy
Director, Client Strategy - SMB
$150K–$175K
New York, NY +1 · Director · Full-time · Posted Aug 10, 2026
- Location
- New York, NY
New York, New York, United States - Experience
- 8-10+ years; meaningful SMB experience required.
- Education
- Bachelor's degree required.
About the job
Build and lead ShopMy’s SMB client strategy team, creating scalable programs that improve brand retention, product adoption, and upgrades.
What you'll do
- Design and operate a one-to-many service model, including webinars, CRM and lifecycle campaigns, onboarding, and customer education.
- Lead, coach, and develop the team; establish its structure, processes, KPIs, and operating cadence.
- Partner cross-functionally, especially with Product, to shape self-serve solutions, roadmap priorities, and AI-driven workflows.
What they ask for
- 8-10+ years of experience in customer success, account management, or customer operations, including meaningful SMB experience.
- Direct experience building a one-to-many, scaled, or digital service model.
- Proven ownership of scaled retention programs such as webinars, CRM/lifecycle campaigns, customer education, or LMS build-outs.
- Strong team leadership and mentoring experience; bachelor's degree required.
Nice to have
- Deep passion and understanding of the creator economy.
- SaaS Customer Success experience at a company that scaled its service model, or experience in a remote startup environment.
Pay
$150,000 — $175,000 USD base salary
Tools
CRM, LMS
AI focus
Embed AI-driven workflows to expand team capacity and help shape AI deployment across Client Strategy.
Model-written summary · the original posting is authoritative