ShopMy
Director of Revenue Operations
$160K–$200K
New York, NY +1 · Director · Full-time · Posted Oct 19, 2026
- Location
- New York, NY
New York, New York, United States - Experience
- 7+ years in RevOps, CS Ops, or BizOps.
About the job
Own planning, forecasting, compensation, systems, and operational initiatives for ShopMy’s Success organization to improve brand retention, product adoption, and revenue growth.
What you'll do
- Lead Success planning and forecasting across renewals, expansion, churn, and performance products.
- Design and manage Success compensation plans, segmentation, capacity models, and brand lifecycle processes.
- Own Success systems, reporting, and cross-functional operational initiatives with Success, Finance, Salesforce, and Data teams.
What they ask for
- 7+ years in RevOps, CS Ops, or BizOps, with ownership of post-sale performance.
- Experience leading planning, forecasting, retention analysis, and capacity modeling.
- Experience designing and rolling out variable compensation plans.
- Strong modeling skills and comfort with spreadsheets, Salesforce, and BI tools; able to influence cross-functional teams.
Nice to have
- Experience with marketplaces, creator marketing, commerce, or hybrid subscription and usage-based revenue.
- Experience using AI and automation in operations workflows.
Pay
$160,000 — $200,000 USD base salary
Tools
Salesforce, SQL
AI focus
Use automation and AI to reduce manual work in operations workflows.
Model-written summary · the original posting is authoritative