Siena AI
Director, Strategic Accounts
New York +2 · Remote · Director · Full-time · Posted Jul 16, 2026
- Location
- New York
Boston
Chicago
About the job
Own and grow Siena’s highest-value strategic accounts through executive relationships, retention, commercial expansion, and customer-informed roadmap influence.
What you'll do
- Manage strategic accounts paying $100K+ ARR, driving retention, expansion, and executive relationships.
- Lead cross-functional, multi-team expansions and commercial conversations; partner with AEs and PMs.
- Win back at-risk accounts and build Siena’s strategic-accounts playbook.
What they ask for
- Quota-carrying experience or measurable ownership of revenue, including upsells, cross-sells, expansions, or renewals.
- Experience leading C-suite or VP conversations that influenced contracts.
- Experience managing complex enterprise accounts with multiple stakeholders and long-term relationships.
Nice to have
- Experience in e-commerce or consumer brands.
- Experience building a strategic accounts function from zero or existing relationships with CX or operations leaders at consumer brands.
Tools
Claude Code, ChatGPT, Claude, Perplexity Pro, Cursor, Lovable
AI focus
Expected to actively build with AI tools and workflows; the role includes strategic account work at a company developing AI agents for customer experience.
Model-written summary · the original posting is authoritative