Siena AI
Senior Solutions Engineer
North America - East Coast +3 · Remote · Senior · Full-time · Posted Jun 18, 2026
- Location
- North America - East Coast
Toronto
New York
North America - West Coast - Experience
- 5+ years as a Solutions or Sales Engineer (pre-sales) in B2B SaaS.
About the job
Own the technical customer lifecycle, from pre-sales demos and integration scoping to post-sales custom builds, workflows, and integrations.
What you'll do
- Build and maintain the GTM demo environment; run prospect demos and lead technical discovery.
- Own multi-week POCs and trials, scope and build integrations, and support workflows in existing accounts.
- Draft and price Statements of Work, triage issues, and bring product gaps into roadmap reviews.
What they ask for
- 5+ years as a Solutions or Sales Engineer (pre-sales) in B2B SaaS, with personally owned demos and POCs.
- Hands-on experience with APIs, webhooks, authentication, and Postman; able to assess feasibility and build integrations.
- Working knowledge of the ecommerce CX stack, including Shopify and helpdesks such as Gorgias, Zendesk, Kustomer, or Dixa.
Nice to have
- Contact-center technology experience.
- Experience writing and pricing custom-integration SOWs, or a forward-deployed background.
Tools
APIs, webhooks, Postman, Shopify, Gorgias, Zendesk, Kustomer, Dixa
AI focus
Run demos of Siena's AI agents; hands-on configuration, prompting, or selling of LLM or AI agent products is a strong signal. The team also uses AI tooling to build workflows and improve work.
Model-written summary · the original posting is authoritative