Siena AI
Strategic Account Manager
New York · Remote · Manager · Full-time · Posted Jul 17, 2026
- Experience
- 3+ years in account management with technical, complex software; at least one independently negotiated $100k+ deal.
About the job
Own commercial relationships for Growth and Strategic accounts, driving renewals, expansion, executive trust, and customer value in partnership with deployment strategists.
What you'll do
- Manage account plans, stakeholder relationships, executive cadence, and customer progress across a portfolio of accounts.
- Negotiate renewals, identify and close expansion opportunities, and quantify customer ROI.
- Explain Siena’s product capabilities and coordinate cross-functional plans to address customer problems.
What they ask for
- 3+ years in account management with technical, complex software, including at least one independently negotiated $100k+ deal.
- Startup background and comfort working in fast-paced, ambiguous environments.
- E-commerce or CX industry experience.
Nice to have
- Hands-on AI experience building an agent, automating a workflow, or creating a tool; enterprise experience; or close collaboration with product and engineering teams.
- Experience at a native AI technology company; comfort with API integrations, conversation flow design, and business intelligence tools.
Tools
ChatGPT, Claude, Perplexity Pro, Cursor, Lovable
AI focus
Own customer relationships for an AI agent product; guide customers on strategic use cases. Hands-on AI building experience is a strong signal, and the company describes an AI-fluent working environment.
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