Sierra
Operations Manager, Product & Engineering (Incident Operations)
$170K–$220K
San Francisco, CA · On-site · Manager · Full-time · Posted Oct 30, 2026
- Experience
- 6-8+ years; experience in Product Operations, Business Operations, or Technical Program Management.
About the job
Runs incident-response operations for Product & Engineering by coordinating planning, processes, cross-functional initiatives, and execution systems.
What you'll do
- Own operating cadence, planning cycles, workflows, initiative tracking, and sprint planning for Product & Engineering incident response teams.
- Design and improve retrospectives, team syncs, engineering demos, and operational artifacts such as roadmaps and dashboards.
- Coordinate cross-functional initiatives and use operational data and feedback to improve execution.
What they ask for
- 6-8+ years of experience in Product Operations, Business Operations, or Technical Program Management in a high-growth, product-led company.
- Proven track record building and scaling operational processes from scratch.
- Excellent written and verbal communication skills.
- Strong analytical instincts and proficiency in Excel/Sheets.
Nice to have
- Experience at an early-stage startup or scaling an engineering organization; familiarity with incident response, site reliability processes, vendors, and on-call management.
Pay
USD $170K – $220K base salary
Tools
Linear, Figma, Google Drive, Excel/Sheets, SQL
Model-written summary · the original posting is authoritative