Sierra
Strategist, Agent Development - Retail
$200K–$290K
San Francisco, CA +1 · On-site · Full-time · Posted Sep 23, 2026
- Location
- San Francisco, CA
New York, NY - Education
- A degree in Computer Science, Engineering, Mathematics, a related technical field, or equivalent practical experience — and/or an MBA or comparable experience at the intersection of technology and business.
About the job
Own the development and launch of customer-facing AI agents for retail clients, translating business goals into production experiences and iterating to improve business outcomes.
What you'll do
- Manage agent development from scoping and conversation design through tooling, evaluation, launch, and ongoing production iteration.
- Advise enterprise customers on AI strategy, lead day-to-day working sessions, and keep agent builds on track.
- Share customer needs with product, research, and platform teams to inform product direction.
What they ask for
- Strong customer-facing relationship building and communication across technical and non-technical audiences.
- Analytical problem-solving in ambiguous settings and ability to identify risks and adapt.
- Technical aptitude, including reading API documentation and understanding data models, system architecture, and engineering tradeoffs.
- Track record of managing multiple complex, high-visibility projects and driving outcomes.
Nice to have
- Experience in e-commerce, retail technology, marketplaces, or consumer brands; familiarity with commerce and CX stacks.
- Production AI/LLM agent experience; founder, founding-team, or operator experience; or a relevant technical degree, equivalent practical experience, MBA, or comparable technology-business experience.
Pay
$200K – $290K USD base salary
Tools
API documentation, RAG, prompt engineering, eval frameworks, agent tooling, voice, SMS
AI focus
Build and deploy customer-facing AI agents for retail, including shopping, support, order management, and outbound use cases; evaluate and continuously improve agents in production.
Model-written summary · the original posting is authoritative