Sigma Computing
AVP, Commercial and Scale Customer Success
$210K–$240K
New York City, NY +2 · Full-time · Posted Oct 2, 2026
- Location
- New York City, NY
New York, New York, United States
San Francisco, California, United States
About the job
Leads Sigma’s Commercial, Scale, and Digital Customer Success organization, driving customer retention, adoption, and expansion through segment-specific strategies and scaled, AI-enabled programs.
What you'll do
- Set strategy, operating plans, engagement models, and success metrics across Commercial, Scale, and Digital segments.
- Build and deploy scaled AI-driven capabilities, and manage account risk, renewals readiness, and expansion in partnership with Sales and Renewals.
- Hire, coach, and develop CS leaders and teams while partnering cross-functionally to improve customer and revenue outcomes.
What they ask for
- Track record leading Customer Success teams of 20+ as a manager of managers, with accountability for retention and expansion.
- Experience scaling Commercial CS motions in a high-growth SaaS company and building digital-only or hybrid engagement models.
- Data-first operating discipline, including defining KPIs, building reporting and dashboards, and running structured experiments.
- Hands-on experience building AI agents, automations, and/or apps; willing to work from the San Francisco or New York office 4 days per week.
Nice to have
- Domain expertise in analytics, business intelligence, or application platforms.
- Experience with technical, data-centric products.
Pay
$210k - $240k annually (base salary)
Tools
AI agents, automations, apps, dashboards
AI focus
Build and deploy AI-driven agents, automations, and scaled customer engagement capabilities.
Model-written summary · the original posting is authoritative