Sigma Computing
AVP, Commercial and Scale Customer Success
$210K–$240K
San Francisco, CA +2 · Full-time · Posted Oct 2, 2026
- Location
- San Francisco, CA
New York, New York, United States
San Francisco, California, United States - Experience
- No specific number of years stated.
About the job
Leads Commercial, Scale, and Digital Customer Success strategy and teams, using data-driven and AI-enabled programs to improve customer outcomes, retention, and expansion.
What you'll do
- Set segment strategies, operating plans, engagement models, and success metrics across Commercial, Scale, and Digital.
- Build scaled AI-driven capabilities and manage customer outcomes, account risk, escalations, and renewal readiness.
- Hire and develop CS leaders and teams, partnering cross-functionally to drive adoption and expansion.
What they ask for
- Track record leading Customer Success teams of 20+ as a manager of managers, with accountability for retention and expansion.
- Experience scaling Commercial CS motions in a high-growth SaaS company and building digital-only or hybrid engagement models.
- Data-first operating discipline, including defining KPIs, building reporting and dashboards, and running structured experiments.
- Hands-on experience building AI agents, automations, and/or apps; willingness to work from the San Francisco or New York office 4 days per week.
Nice to have
- Domain expertise in technical, data-centric products such as analytics, business intelligence, or application platforms.
Pay
$210k - $240k annually (base salary)
Tools
AI agents, SQL, Python
AI focus
Build and deploy AI-driven customer success capabilities, including agents and automations, alongside digital journeys and self-serve programs.
Model-written summary · the original posting is authoritative