Sigma Computing
Commercial Customer Success Manager - NY
$110K–$135K
New York City, NY +1 · Manager · Full-time · Posted Oct 24, 2026
- Location
- New York City, NY
New York, New York, United States - Experience
- 4+ years; customer success, account management, or consultative role within SaaS, analytics, or business intelligence.
- Education
- Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field.
About the job
Manages commercial customer relationships and adoption of Sigma’s analytics platform, with a focus on growing net dollar retention and reducing churn.
What you'll do
- Manage strategic customer accounts, build success plans, and guide customers in using analytics and business intelligence capabilities.
- Identify upsell and cross-sell opportunities, reduce churn, and support net dollar retention growth.
- Advocate for customer needs and deliver training, webinars, and workshops to improve product adoption.
What they ask for
- Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field.
- 4+ years of experience in customer success, account management, or a consultative role within SaaS, analytics, or business intelligence.
- Strong analytical and problem-solving skills, with demonstrated ability to manage and grow customer accounts focused on net dollar retention.
- Excellent communication and interpersonal skills.
Nice to have
- Experience with SQL, data visualization tools, and cloud-based analytics platforms such as Snowflake, Databricks, Redshift, or BigQuery; ETL experience.
- Experience implementing production business intelligence solutions or working at a startup.
Pay
USD $110k - $135k annually (base salary)
Tools
SQL, Snowflake, Databricks, Redshift, BigQuery
AI focus
The hiring process uses AI tools to assist with candidate screening and assessment; the posting does not describe AI work in the role itself.
Model-written summary · the original posting is authoritative