Sigma Computing
Commercial Customer Success Manager - SF
$110K–$135K
San Francisco, CA +1 · Manager · Full-time · Posted Aug 19, 2026
- Location
- San Francisco, CA
San Francisco, California, United States - Experience
- 4+ years in a customer success, account management, or consultative role within the SaaS, analytics, or business intelligence industry.
- Education
- Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field.
About the job
Manages commercial customer accounts for Sigma Computing, helping customers use its analytics platform and driving retention, growth, adoption, and advocacy.
What you'll do
- Build relationships with customer decision-makers and guide customers in using analytics and business intelligence capabilities.
- Develop strategies to improve net dollar retention, including upselling, cross-selling, and churn reduction.
- Create customer success plans, advocate for customer needs, and deliver product training and workshops.
What they ask for
- Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field.
- Strong analytical skills and ability to solve complex problems using data.
- Excellent communication and interpersonal skills.
- Demonstrated ability to manage and grow customer accounts with a focus on net dollar retention.
Nice to have
- Experience with SQL, data visualization tools, and cloud-based analytics platforms such as Snowflake, Databricks, Redshift, or BigQuery.
- ETL experience, experience implementing production business intelligence solutions, or startup experience.
Pay
USD $110k - $135k annually (base salary)
Tools
SQL, Snowflake, Databricks, Redshift, BigQuery
AI focus
The hiring process uses AI tools to assist with candidate screening and assessment; the tools are intended to complement, not replace, human decision-making.
Model-written summary · the original posting is authoritative