Sigma Computing
Digital Customer Success Manager
$100K–$118K
New York, New York, United States · Manager · Full-time · Posted Oct 28, 2026
- Experience
- 4+ years of SaaS customer success experience.
- Education
- Bachelor's degree in Business, Computer Science, or a related field.
About the job
Manages a high-volume portfolio of mid-market customers, using scalable engagement and customer data to drive adoption, identify expansion opportunities, and mitigate churn.
What you'll do
- Manage customer engagement, onboarding, training, and enablement across a high-volume portfolio.
- Analyze customer health and usage signals to address churn risk, expansion readiness, and renewal needs.
- Build scalable communications and playbooks, and coordinate with Sales, Support, and Product.
What they ask for
- 4+ years of SaaS customer success experience managing high-volume portfolios.
- Ability to analyze customer usage data and turn insights into action.
- Proficiency with customer success platforms and related analytics workflows.
- Bachelor's degree in Business, Computer Science, or a related field.
Nice to have
- Experience with analytics or BI platforms such as Tableau, Looker, or Power BI.
- Familiarity with AI agents, AI apps, or AI-powered workflows; basic SQL knowledge.
Pay
$100,000 – $118,000 USD annually, base salary
Tools
Gainsight, Vitally, Totango, Tableau, Looker, Power BI, SQL
AI focus
Drive customer adoption of Sigma's AI capabilities and help customers identify relevant AI use cases; the hiring process also uses AI tools to assist in candidate screening and assessment.
Model-written summary · the original posting is authoritative