Sigma Computing
Enterprise Customer Success Manager — East (in-office)
$132K–$165K
New York City, NY +1 · Manager · Full-time · Posted Aug 21, 2026
- Location
- New York City, NY
New York, New York, United States - Experience
- 7+ years.
- Education
- Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field.
About the job
Manages enterprise customer relationships and helps customers adopt Sigma’s analytics platform, achieve business goals, and grow net dollar retention.
What you'll do
- Build strategic relationships and develop customer success plans aligned with business goals.
- Guide customers in using analytics and deliver training to improve product adoption and engagement.
- Grow accounts and reduce churn through upsell, cross-sell, proactive support, and customer advocacy.
What they ask for
- Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field.
- 7+ years in customer success, account management, or a consultative role within SaaS, analytics, or business intelligence.
- Experience with SQL, data visualization tools, cloud analytics platforms, and production business intelligence implementations.
- Ability to build directly in the product and manage complex enterprise stakeholders and customer accounts.
Nice to have
- Business-level Spanish fluency.
- ETL or startup experience.
Pay
USD 132k - USD 165k annually (base salary)
Tools
SQL, Snowflake, Databricks, Redshift, BigQuery
AI focus
The posting describes Sigma as an AI and agentic analytics platform, but does not specify AI duties for this role.
Model-written summary · the original posting is authoritative