Sigma Computing
Enterprise Customer Success Manager - NY
$132K–$165K
New York City, NY +1 · Manager · Full-time · Posted Aug 19, 2026
- Location
- New York City, NY
New York, New York, United States - Experience
- 7+ years; no alternatives stated.
- Education
- Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field.
About the job
Manages enterprise customer relationships and adoption of Sigma’s analytics platform to grow net dollar retention, reduce churn, and help customers achieve business goals.
What you'll do
- Develop customer relationships, success plans, and strategies to increase adoption, upsell and cross-sell, and reduce churn.
- Guide customers in using analytics and business intelligence to gain insights and solve business needs.
- Advocate for customer needs and deliver training, webinars, and workshops.
What they ask for
- Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field.
- 7+ years of experience in customer success, account management, or a consultative role within SaaS, analytics, or business intelligence.
- Experience navigating complex enterprise sales environments with multiple priorities and stakeholders.
- Strong analytical, communication, and interpersonal skills; demonstrated ability to manage and grow accounts with a focus on net dollar retention.
Nice to have
- Experience with SQL, data visualization tools, and cloud-based analytics platforms (Snowflake, Databricks, Redshift, BigQuery).
- ETL experience, implementing production business intelligence solutions, or startup experience.
Pay
USD 132k - USD 165k annually (base salary)
Tools
SQL, Snowflake, Databricks, Redshift, BigQuery
AI focus
The role focuses on customer success for an analytics platform that includes native AI; the hiring process also uses AI tools to assist in candidate screening and assessment.
Model-written summary · the original posting is authoritative