Sigma Computing
Technical Support Engineer
$90K–$115K
New York City, NY +1 · Full-time · Posted Jun 10, 2026
- Location
- New York City, NY
New York, New York, United States - Experience
- 2+ years in a customer-facing technical role.
About the job
Diagnoses and resolves customer technical and data issues with the Sigma platform, while improving support operations, tooling, and product performance.
What you'll do
- Troubleshoot complex issues with customers through live chat and take end-to-end ownership of high-severity on-call incidents.
- Work with development and cross-functional teams to diagnose issues, optimize performance, and improve support practices.
- Contribute to quarterly operational-efficiency projects, automation, internal tools, product demos, bug bashes, and knowledge sharing.
What they ask for
- 2+ years of experience in a customer-facing technical role at a cloud and/or SaaS provider, such as Technical Support, Solutions Engineer, or Software Engineer.
- Advanced SQL proficiency, including high-performance queries, window functions, UDFs, and complex joins.
- Hands-on experience with at least one major cloud platform (AWS, GCP, or Azure) and data modeling concepts.
- Proficiency with data visualization tools and understanding of developer workflows, including version control, CI/CD, API integrations, and webhooks; experience testing and building on APIs.
Nice to have
- Working knowledge of OAuth 2.0, JWT, and SAML at an implementation level, plus network troubleshooting.
- Front-end development, containers, workflow automation, startup experience, or basic knowledge of LLMs, AI Agents, integrations, and workflows.
Pay
$90k - $115k (base salary)
Tools
SQL, AWS, GCP, Azure, Tableau, Looker, React, Next.js
AI focus
Basic knowledge of LLMs and AI Agents is desirable; the hiring process also uses AI tools to assist with candidate screening and assessment.
Model-written summary · the original posting is authoritative