Sigma Computing
Technical Support Engineer
$115K
San Francisco, CA +1 · Full-time · Posted Jun 10, 2026
- Location
- San Francisco, CA
San Francisco, California, United States - Experience
- 2+ years in a customer-facing technical role.
About the job
Troubleshoots customer technical and data issues on the Sigma platform, handles high-severity incidents, and improves support tooling and operations.
What you'll do
- Diagnose and resolve complex issues with customers via live chat, including on-call incident response.
- Work with development and cross-functional teams to improve issue diagnosis, product performance, and user experience.
- Contribute to quarterly projects, automation, internal tools, product demos, bug bashes, and knowledge sharing.
What they ask for
- 2+ years of experience in a customer-facing technical role at a cloud and/or SaaS provider.
- Advanced SQL proficiency, including window functions, UDFs, and complex joins.
- Hands-on experience with at least one major cloud platform (AWS, GCP, or Azure) and data modeling concepts.
- Proficiency with data visualization tools and understanding of developer workflows, APIs, and webhooks.
Nice to have
- Working knowledge of OAuth 2.0, JWT, SAML, and network troubleshooting; or front-end development experience.
- Experience with containers, CI/CD pipelines, workflow automation, or basic knowledge of LLM’s, AI Agents, Integrations and workflow.
Pay
$90 - $115k (base salary; currency not stated)
Tools
SQL, AWS, GCP, Azure, Tableau, Looker, React, Next.js
AI focus
Basic knowledge of LLM’s, AI Agents, Integrations and workflow is desirable; the job also contributes to automation and internal tooling. The hiring process uses AI tools to assist candidate screening and assessment.
Model-written summary · the original posting is authoritative