Sigma Computing
Technical Support Engineering Manager
$140K–$170K
San Francisco, CA +1 · Manager · Full-time · Posted Jan 21, 2026
- Location
- San Francisco, CA
San Francisco, California, United States - Experience
- 5+ years supporting enterprise data platforms and 2+ years in people management.
- Education
- U.S. Bachelor's degree (or foreign equivalent) in Computer Science, Software Engineering, Information Systems, Data Science, or a closely related technical field; cannot be substituted by work experience alone.
About the job
Leads and develops a team of Support Engineers, improves support operations and metrics, and resolves complex customer escalations for Sigma’s data platform.
What you'll do
- Hire, train, develop, and mentor Support Engineers while leading the team’s customer support performance.
- Own strategic support initiatives, improve processes, and drive measurable outcomes against metrics such as CSAT, Initial Response, SLA, and Time to Resolution.
- Partner cross-functionally and use Support data to develop strategies that improve customer experience and operational efficiency.
What they ask for
- 5+ years of industry experience supporting data platforms in an enterprise environment and 2+ years in a people management role.
- U.S. Bachelor's degree (or foreign equivalent) in Computer Science, Software Engineering, Information Systems, Data Science, or a closely related technical field; work experience alone cannot substitute.
- Strong database and business intelligence expertise; Computer Science fundamentals; proficiency in SQL and data modeling concepts.
- Comfort with CDW environment/concepts and a proven track record of building customer trust and resolving issues quickly.
Nice to have
- Managed a team supporting a SaaS product; experience with Snowflake, Redshift, or BigQuery.
- Knowledge of GCP or AWS; startup experience.
Pay
$140k - $170k annually (base salary)
Tools
SQL, Snowflake, Redshift, BigQuery, GCP, AWS
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