Sigma Defense
1774 - FMV Help Desk Specialist
$100K–$135K
San Diego, California · Full-time · Posted Oct 27, 2026
- Experience
- 1–4 years.
- Education
- Associate's degree from an accredited college or university in an Information Technology or related field of study.
- Visa sponsorship
- Must be a U.S. citizen.
About the job
Provides Tier 1 and Tier 2 user support for Full Motion Video (FMV) applications, troubleshooting access, playback, streaming, and service issues and coordinating incident resolution.
What you'll do
- Troubleshoot FMV application access, playback, feed availability, stream quality, latency, and performance issues; escalate complex incidents with diagnostic details.
- Track and document incidents, communicate status and resolutions, and provide workarounds to users.
- Support application testing and maintain user-support documentation and troubleshooting guides.
What they ask for
- Professional experience in a help desk, service desk, application support, technical support, operations center, or similar user-support environment.
- Strong customer-service, communication, troubleshooting, and analytical skills, including incident documentation and escalation.
- Experience supporting software applications or web-based systems; general understanding of computer systems, network-connected applications, TCP/IP, and Windows and/or Linux.
- Must be a U.S. citizen; must possess an active Secret security clearance or higher; CompTIA Security+ certification required.
Nice to have
- Previous FMV or ISR systems support, FMV operational workflows, or troubleshooting live video, streaming media, or real-time data applications.
- DoD or Intelligence Community support experience; ticketing systems, SLAs, cloud-hosted applications, Linux command-line tools, documentation, or application testing.
Pay
$100,000 - $135,000 annually (base salary)
Tools
Full Motion Video (FMV), TCP/IP, Windows, Linux, CompTIA Security+, cloud-hosted applications
Model-written summary · the original posting is authoritative