Silna Health
Enterprise Customer Success Manager
$130K–$185K
NYC · Manager · Full-time · Posted Sep 11, 2026
- Experience
- 3–5 years in Customer Success at a high-growth SaaS company; 2+ years managing enterprise customers with six-figure contracts.
About the job
Manages enterprise customer relationships from onboarding through the customer journey, driving retention, satisfaction, account growth, and process improvements.
What you'll do
- Guide enterprise accounts through onboarding and their ongoing customer journey, building trusted relationships and helping customers get value from Silna’s platform.
- Monitor account health and trends, and identify and execute expansion opportunities.
- Review operations and processes to identify strategic improvements.
What they ask for
- 3–5 years of Customer Success experience at a high-growth SaaS company.
- 2+ years managing enterprise customers with six-figure contracts.
- Proven record of managing and growing enterprise relationships; strong project management and communication skills.
- Ability to work from Silna’s Manhattan office 5 days/week.
Nice to have
- Healthcare technology industry experience.
- Experience with complex technical workflows and success driving account expansion or upsell opportunities.
Pay
$130K – $185K (currency not stated; compensation type not stated)
Tools
SaaS
Model-written summary · the original posting is authoritative