SingleStore
Support Engineer
$90K–$130K
United States +1 · Remote · Full-time · Posted Sep 24, 2026
- Location
- United States
Remote-US - Experience
- 4+ years of advanced customer-facing technical support experience.
About the job
Provides engineering-focused technical support to enterprise customers by diagnosing complex SingleStore database issues, reproducing bugs, and coordinating resolutions with internal teams.
What you'll do
- Provide email and live technical support for complex issues, bug diagnosis, and critical outages.
- Reproduce product issues, perform QA, and submit bug reports or feature requests.
- Collaborate with internal teams and improve support processes, tools, run-books, and documentation.
What they ask for
- 4+ years of advanced customer-facing technical support experience.
- Experience with MySQL or MySQL-like databases and SQL Query Optimization.
- Kubernetes and sysadmin skills, including hands-on Linux troubleshooting and system/network diagnostics.
- Experience with a scripting or coding language; strong written and verbal English communication skills.
Nice to have
- Familiarity with distributed systems and AWS/GCP.
- Ability to analyze performance bottlenecks and remove single points of failure.
Pay
$90,000 - $130,000 USD per year (base salary)
Tools
SingleStore, MySQL, MariaDB, Aurora, SQL, Kubernetes, Linux, Python
Model-written summary · the original posting is authoritative