Siro
Customer Success Manager
$145K–$160K
New York · Manager · Full-time · Posted Sep 16, 2026
- Experience
- Approximately 2+ years; open to various backgrounds, including B2B SaaS Customer Success, Consulting, or Account Management.
About the job
Own onboarding, adoption, and ongoing customer outcomes for Siro’s AI software deployments with field sales teams.
What you'll do
- Onboard stakeholders, train and coach users, and guide organizational change management.
- Manage customer success and retention, driving engagement, adoption, and business outcomes.
- Coordinate across internal teams, including Product, Marketing, Sales, Solutions Engineering, and Data Science; travel to customer sites approximately 10–15% of the time.
What they ask for
- Approximately 2+ years of customer-facing experience with ownership of customer or partner outcomes; examples include B2B SaaS Customer Success, Consulting, or Account Management.
- Track record managing software deployments across multiple teams and stakeholders, meeting deadlines, and achieving customer adoption and results.
- Strong communication and ability to clearly present relevant data to users, executives, and internal teams.
- High-agency, proactive approach and comfort working in uncertain, fast-moving environments.
Nice to have
- Experience at a fast-growing startup.
Pay
$145K – $160K (base salary)
Tools
LLMs, Salesforce
AI focus
Develop technical expertise in practical applications of LLMs and help customers roll out AI-first software.
Model-written summary · the original posting is authoritative